Privacy Policy
Last Updated: December 16, 2025
Introduction
At MilaCare, we are committed to protecting the privacy and security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI-powered phone assistance service for senior care.
By using MilaCare, you agree to the collection and use of information in accordance with this policy. If you do not agree with our policies and practices, please do not use our service.
Information We Collect
Personal Information
- Name, email address, and phone number
- Demographic information (age, gender, location)
- Health-related information shared during conversations
- Emergency contact information
Call and Conversation Data
- Audio recordings and transcripts of phone conversations
- Call duration, frequency, and timing
- Voice tone analysis and mood indicators
- Topics discussed and conversation summaries
Technical Information
- Device information and phone number metadata
- Usage data and service interaction logs
- Cookies and similar tracking technologies on our website
How We Use Your Information
- Provide and maintain our phone assistance service
- Conduct AI-powered conversations and provide personalized care reminders
- Analyze conversation tone and content to detect mood changes and potential health concerns
- Generate reports and summaries for family members or caregivers
- Improve our AI algorithms and service quality
- Communicate with you about service updates, security alerts, and support
Data Storage and Security
We take the security of your data seriously and implement industry-standard measures to protect it:
- All data is stored in secure, GDPR-compliant data centers located in the European Union
- Data encryption in transit (TLS/SSL) and at rest (AES-256)
- Access controls and authentication protocols to prevent unauthorized access
- Regular security audits and vulnerability assessments
Data Sharing and Disclosure
We do not sell your personal information. We may share your information only in the following circumstances:
- With your explicit consent, such as sharing reports with family members you designate
- With service providers who assist in operating our service (cloud hosting, telephony providers) under strict confidentiality agreements
- When required by law or to protect rights, property, or safety
Your Rights (GDPR)
- Right to Access: Request copies of your personal data
- Right to Rectification: Request correction of inaccurate or incomplete data
- Right to Erasure: Request deletion of your personal data
- Right to Restriction: Request limitation of processing your data
- Right to Data Portability: Request transfer of your data to another service
- Right to Object: Object to processing of your personal data
Data Retention
We retain your personal information only as long as necessary to provide our services and fulfill the purposes outlined in this policy. Conversation data is typically retained for 12 months unless you request earlier deletion. You may request deletion of your data at any time.
Cookies and Tracking
Our website uses cookies to enhance user experience and analyze usage patterns. You can control cookie preferences through your browser settings. Essential cookies required for service functionality cannot be disabled.
Children's Privacy
MilaCare is designed for adults and seniors. We do not knowingly collect information from individuals under 18 years of age.
Changes to This Policy
We may update this Privacy Policy periodically. We will notify you of any material changes by posting the new policy on this page and updating the 'Last Updated' date. Continued use of the service after changes constitutes acceptance of the updated policy.
Contact Us
If you have questions about this Privacy Policy or wish to exercise your rights, please contact us: